This is where you can find some answers to frequently asked questions. If you do not see your question please contact us and we will help the best we can.


What’s your return policy?

After a Garment or sign as been decorated it can not be returned. After placing your order and if you decide to cancel your order before decoration you will be subject to a restocking fee based off of the amount of ordered product.


Do you ship?

Yes, we’ll ship your package anywhere in the U.S. that can accept deliveries.


Do you offer design service?

Yes, Our friendly designers will love to help you bring your ideas to life!


What is the average turn around time on orders?

Every order and service is different!

 

We try our best to accommodate rush order but please expect to have a 3 to 7 business day turn around.


is there a design service fee?

Yes, designing takes up a lot of time. So we charge our standard labor rate, Charged in 15 minute increments.

To help the design process go as fast as possible please have a idea of what you are wanting before speaking with a designer. This will save time and money. Contact us for current labor rate.


is there a catalog we can see to pick out products?

Yes, we have all our major product catalogs posted here on our site under the catalog tab. http://rigosign.com/catalogs/


i only need one shirt for a special occasion, do you offer one shirt orders ?

Yes, we can do any amount from 1 shirt to 2,000 shirts. For one shirt order keep in mind you might be limited on the amount of colors the design can have. We do offer a direct to garment printing option that can do full color prints but it is only for light colored garments. Contact us for more info.


what is a digitizing and why do we have to pay for it?

Digitizing is a one time fee to get your logo into the correct format for embroidery. Once you logo is digitized it often times can be used for many applications like on hats, shirts and backpacks. As long as you do make any major modifications to the logo you will not have to pay for this service agin.

Embroidery digitizing is the process of converting existing artwork like a company logo or team emblem into a stitch file that an embroidery machine can sew on a garment. Before any design can be embroidered, it must be digitized. Digitizing is a complex process and is best done by professionals.